Higher Ed Utah

(HJNews.com) – The phones in Utah State University’s financial aid office weren’t made to handle times like these.

With up to 1,000 calls coming in a day, the entire system has crashed a few times, according to Director Steve Sharp, who has never seen it this busy in 17 years at USU.

“We are earning our paychecks,” said Sharp, who added that during the past month and a half, many of his staff have been coming in on weekends to keep up with everything.

So what’s driving the insanity?

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